Home System concept Tollplus Deploys New Back Office System for North Texas Tollway Authority

Tollplus Deploys New Back Office System for North Texas Tollway Authority


TollPlus has successfully deployed an Advanced Back Office System (BOS) for the North Texas Tollway Authority (NTTA). The new NTTA BOS is designed to handle all transponder and license plate-based toll transactions on NTTA’s network and other toll facilities in the region, as well as transponder-based parking in the two major Dallas area airports, DFW International Airport and Dallas Love Field.

As prime contractor, TollPlus was responsible for planning and managing the project in conjunction with NTTA’s Project Management Office (PMO), system design and testing, transition, data migration and installation of the new BOS, as well as post-implementation and maintenance services. The system has been operating exceptionally since its entry into service on January 11, 2021.

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The contract award came after an intensive proof of concept (POC) approach unique to a traditional purchase of other back office systems. During the POC period, the two shortlisted vendors spent a month with the NTTA project team putting their respective back-office systems to the test.

“At the end of this process, TollPlus was able to show us that they understood what we thought and wanted to achieve,” said James Hofmann, Executive Director / CEO of NTTA.

Prior to system deployment, TollPlus conducted meticulous commissioning planning, including load / performance testing to simulate approximately 7,000 customers, 700 customer service employees, and 300 image review employees, all using the system simultaneously. The production implementation included the successful migration of data from the existing system, comprising 17.6 million accounts, 2.34 billion trips and 500 million payments.

In the first 24 hours of Go-Live, over 10 million trips were processed; and within the first 72 hours of Go-Live, all backlogs have been processed. The success of this transition has been all the more significant as it took place during the global COVID-19 pandemic.

Despite the significant restrictions imposed by local, state and federal mandates, TollPlus and NTTA have worked together and have proven their ability to think proactively and find ways to commit and deploy the necessary resources as part of the plan. project management.

“It was important to us that we didn’t have any major issues at Go-Live and the team was able to achieve that goal,” said Hofmann. “It was a testament to the months of planning, hard work, dedication and effort of TollPlus working with our project team, to make sure we were about to get going.”

TollPlus is actively working towards formal acceptance of the system while providing 24/7/365 operation and maintenance support. The system’s transaction processing engine is capable of processing more than six million transactions per day to keep up with current and forecasted NTTA volumes. TollPlus continues to add value to NTTA operations with its image review operations which began in January 2021, quickly demonstrating the ability to improve collections on transactions that traditionally had image validation issues. .

This contract is the third that the VINCI Highways / TollPlus team has won in Texas over a short period, with the Pay-by-Mail system of the Central Texas Regional Mobility Authority (CTRMA) / Northeast Texas Regional Mobility Authority (NETRMA) and the Pharr – Crossing the Reynosa International Bridge.

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