Home Support system The librarian praised after helping an elderly woman research obituaries for her friends: ‘She cried. I cried’

The librarian praised after helping an elderly woman research obituaries for her friends: ‘She cried. I cried’


A librarian has told the heartbreaking story of helping an elderly woman research her friends’ obituaries.

Eddie Kristan, a librarian who works at the Warren-Newport Public Library in Illinois and known as Eddie the Giant Librarian on social media, shared the encounter in a tweet posted Friday.

In the post, Kristan said he was working at the library when he got a call from an elderly woman who didn’t have internet access. According to the librarian, the woman had called because she wanted help finding obituaries for her high school friends, as she hadn’t heard from many of them in a while.

“I got a call from an elderly client who didn’t have the internet asking me to look up obituaries because she hadn’t heard from her band of high school friends in a while,” said he wrote. “I found them all. She cried. I cried. I hope I treated it gently enough for her.

In a follow-up tweet, Kristan said he spoke with the woman after she shared the news and offered to print the obituaries for her friends.

“I talked to her for a bit and told her to come to the library and print the tributes for her or mail them to her. She made me read some of them. It’s a really shitty time to feel so alone,” he continued.

The librarian’s tweet has since been liked more than 209,000 times, with hundreds of people thanking Kristan for the sympathetic way he handled the devastating phone call.

“Your compassion and empathy is amazing. Thank you for all you do, and I hope you have a great support system on days like this as well,” one person wrote.

Another said: “That was so sweet. Librarians are the best people.

“Thank you for showing him compassion and kindness. Public librarians and library staff are so undervalued,” someone else wrote.

According to another individual, Kristan’s “service” to the woman was one of the “kindest” stories they had ever read. “Thank you for sharing it with us,” they added.

Addressing the library newspaper in 2020, Kristan reflected on his own relationship with the Warren-Newport Public Library, which he says provided him with “books and a safe place to read and watch media” while he was homeschooled near.

As security supervisor for WNPL, Kristan told the outlet that he made it his mission to ensure the library was a “community hub for all information needs.”

According to Kristan, this means helping everyone who wants to use the library, whatever their needs.

“If someone needs to use a speakerphone because they are hard of hearing, you can bring them to a private study room, sales area, or lobby instead of just turning them off. “, he told the outlet. “I approach this person to facilitate [their needs]”.

Kristan also told the outlet that he loves his job and that the people who work and come to the library are his “family.”

In a Tweeter shared after her story went viral, Kristan expressed his gratitude for all the love and new subscribers, before encouraging people to “fight censorship and be great to each other.”

The Independent contacted Kristan for comment.